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Information on online dispute resolution in accordance with Art. 14, para. 1 of the ODR Regulation (Online Dispute Resolution):
The European Commission allows consumers to resolve disputes online through one of its platforms, in accordance with Art. 14, para. 1 of the ODR Regulation. The platform (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR) serves as a site where consumers can attempt to resolve disputes arising from the purchase of goods or services online out of court..